Question 1

What is your refund policy?

Accepted Answer

Full refund with within 48 hours of activity. 50% is refundable after that until the activity day. No refund given for a no-show or past 30 minutes late. $100 rescheduling fee within 24 hours.

Question 2

The ATVs are guided, but can I still drive?

Accepted Answer

Yes! You just have to be over the age of 21 with a current drivers license. Just let your guide know you would like to drive and they will gladly accommodate!

Question 3

Do you do ATV rentals or just Guided ATV tours?

Accepted Answer

We do not rent our ATVs. Our ATV experiences are guided which means a guide does come with you. Dont worry, they are excellent and knowledgeable about the area and also dub as your own personal photographers for the day!

Question 4

Do you need canyoneering or rappelling experience to do the Via Ferrata or Canyoneering trip?

Accepted Answer

NOPE! You don't need any canyoneering experience to do either of those adventures! The only thing you need is some grit and love for adventure!

Question 5

What do you provide on an ATV tour?

Accepted Answer

Water and coolers to keep your snacks / drinks cold! We also provide helmets and googles.

Question 6

Are dogs allowed on your tours?

Accepted Answer

Dogs are only allowed on the ATV tours

Question 7

What should we bring?

Accepted Answer

ATV tours: Bring water, sunscreen, face gaitor / bandana for dust, and good hiking shoes. Each of our destinations requires a bit of hiking!  Via Ferrata: Bring bug rapellent for possible mosquitos in the canyon and if you'd like to climb with your phone to take photos, wear something with secure pockets or bring a carrying case that can stay close to your body.  Horseback Rides: Bring bug rapellent, sunscreen, long pants, and closed toed shoes.   Half day canyoneering: Bring good hiking shoes and a Hydration backpack for water and snacks. You do not want to bring a loose backpack that can potentially fall off your body while rappelling.  And of course, remember to bring money to tip your guide if you love your experience!!

Question 8

Is gratuity added or should I tip my guide?

Accepted Answer

Yes please tip your guide! If you have a good time, please show them some love with a tip. They work hard and they work for tips! Most guides have venmo as well.

contact

FOR QUESTIONS OR INQUIRIES
855.635.9100
info@roam-outdoor.com

© 2021 ROAM Outdoor Adventure Co.

contact

FOR QUESTIONS OR INQUIRIES 855.635.9100 info@roam-outdoor.com

© 2021 ROAM Outdoor Adventure Co.

FOR QUESTIONS OR INQUIRIES
855.635.9100
info@roam-outdoor.com